Privacy Policy

§ 1 Information We Collect

1.1 Information You Provide Directly

When you register, subscribe, or use the Service, we may collect:

• Account information: name, email address, phone number, company name, job title;
• Billing information: billing address and payment method details (processed securely via third-party payment processors — we do not store full credit card numbers);
• Business data: product catalogs, customer records, supplier information, pricing data, and other distribution-related information you enter;
• Invoice and accounting data: transaction records, income, expenses, and financial summaries;
• Communications: messages sent to our support team or through the Service.

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain technical information, including:

• Log data: IP address, browser type, operating system, referring URLs, pages viewed, and time and date of access;
• Device information: hardware model, operating system version, and unique device identifiers;
• Usage data: features used, actions taken, search queries, and session duration;
• Cookies and similar tracking technologies: see Section 6 for details.

1.3 Information from Third Parties

We may receive information about you from third-party services you integrate with the Service (e.g., payment processors, accounting platforms), as well as from publicly available sources to verify or supplement your information.

§ 2 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Service;
• To process transactions and manage your Subscription;
• To authenticate your identity and maintain account security;
• To generate invoices, financial reports, and accounting summaries at your direction;
• To send transactional communications such as receipts, account alerts, and security notices;
• To send marketing and promotional communications (where you have opted in or where permitted by law);
• To provide customer support and respond to your inquiries;
• To analyze usage patterns, diagnose technical issues, and improve Service functionality;
• To enforce our Terms and Conditions and other policies;
• To comply with applicable legal obligations and respond to lawful requests from government authorities;
• To detect, prevent, and investigate fraud, security incidents, and other illegal activity.

§ 3 Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data under the following legal bases:

• Performance of a contract: processing necessary to provide the Service and fulfill our obligations to you;
• Legitimate interests: processing necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security, provided these interests are not overridden by your rights;
• Consent: where you have given us explicit consent for specific processing activities, such as marketing communications;
• Legal obligation: processing required to comply with applicable laws and regulations.

§ 4 How We Share Your Information

4.1 Service Providers

We engage trusted third-party service providers to assist us in operating the Service, including cloud hosting providers, payment processors, email delivery services, analytics providers, and customer support platforms. These providers are contractually obligated to use your information only to provide services to us and to maintain appropriate security measures.

4.2 Business Transfers

In the event of a merger, acquisition, financing, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

4.3 Legal Requirements

We may disclose your information to law enforcement, government authorities, or other third parties if we believe disclosure is required or permitted by law, including to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of the Company, our users, or others.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

§ 5 Data Retention

We retain your personal information and Data for as long as your Account is active or as needed to provide the Service. After termination of your Subscription or Account, we may retain your data for up to ninety (90) days before deletion to allow for account reinstatement, unless a longer retention period is required by law.

Financial records and transaction data may be retained for a longer period as required by applicable tax and accounting laws and regulations. You may request deletion of your data at any time, subject to any legal retention obligations.

§ 6 Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience, analyze usage, and support security. The types of cookies we use include:

• Essential cookies: necessary for the Service to function, including authentication and session management;
• Functional cookies: enable personalized features and remember your preferences;
• Analytics cookies: collect aggregated information about how users interact with the Service to help us improve it;
• Security cookies: help detect and prevent fraud and unauthorized access.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Service. We do not currently respond to "Do Not Track" signals.

§ 7 Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL;
• Encryption of sensitive data at rest;
• Access controls and authentication requirements;
• Regular security assessments and monitoring;
• Employee training on data privacy and security practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to affect your rights, we will notify you as required by applicable law.

§ 8 International Data Transfers

If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Where required by applicable law (such as GDPR), we rely on appropriate safeguards for international transfers, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

§ 9 Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at sales@a1logix.com. We will respond within the timeframe required by applicable law (typically 30 days).

§ 10 Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us at sales@a1logix.com.

§ 11 Third-Party Links & Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with the Service.

§ 12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this Policy and, where appropriate, by providing additional notice such as email notification or an in-app banner.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

§ 13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are located in the EEA and have a complaint about our data practices that we have not resolved to your satisfaction, you have the right to lodge a complaint with your local data protection authority.